1. Booking payments
StrictlyByIV bookings may use full upfront payment or deposit-and-balance payment. Payment mode, deposit percentage, and balance timing are shown before a booking is paid.
When a booking payment succeeds, StrictlyByIV may hold eligible funds while refund, dispute, completion, and payout rules are evaluated.
2. Refund window
Deposits, balances, and full upfront payments may be refundable within the platform refund grace period, unless the service starts earlier or another rule applies.
After the refund window closes, users may need to contact support or open a dispute instead of using self-serve cancellation.
3. Disputes and review
If there is a problem with a paid booking, users should contact the other party or open a support/dispute request before funds are released. A disputed booking may pause payout while the issue is reviewed.
StrictlyByIV may review booking records, messages, payment status, completion signals, and other relevant information to decide whether funds should be refunded, released, partially released, or held for further review.
4. Provider payouts
Eligible provider payouts may release after refund windows close, disputes are cleared, and completion or auto-release rules are satisfied.
When both booker and provider confirm completion, eligible funds may be released sooner. Actual settlement timing can still depend on payment processor checks, bank processing, payout account status, and operational review.
5. Fees and payment partners
Payment processing, platform, bank, transfer, or service fees may apply depending on the booking, provider setup, and payment partner rules. The app should show available fee and payout information where supported.
StrictlyByIV may use payment partners such as Paystack to process payments, refunds, and transfers.
6. Contact
Payment, refund, dispute, or payout questions can be sent to support@strictlybyiv.com.