1. How to request deletion
Request account deletion from inside the StrictlyByIV app while signed in:
- Open Profile.
- Open Account settings.
- Select Delete account.
- Review what is deleted and retained, confirm with your password or a verification code, and submit the request.
If you cannot access your account, contact [email protected] from the email address linked to your account and we will process the request for you.
2. Deletion timeline
When you submit a deletion request, your account is disabled immediately — you are signed out, you can no longer sign in, and your public provider listings are removed from discovery.
Your personal data is then permanently deleted or anonymized 30 days later. A deletion request cannot be cancelled once it is submitted, so check that you have saved anything you need first. Records we are legally required to keep are retained in a form detached from your identity (see below).
If you have unresolved obligations — such as an active booking, an outstanding balance, or a pending payout — you will be asked to resolve them before the request can be submitted.
3. What is removed or disabled
Account access is disabled and your public provider profiles are removed from discovery. Your personal data — including your profile details, events, guest lists, messages, checklists, budgets, and provider listing content — is deleted or anonymized.
Two things stay visible in a form that no longer identifies you: the star rating of reviews you wrote (your name, photo, and review text are removed), and, for providers, the business name on past bookings, so the other party's records stay accurate.
4. What is retained
Some records are retained, in a form detached from your identity, when required for legal, fraud-prevention, tax, accounting, payment processing, refund, payout, booking, dispute, safety, security, or audit reasons.
Examples include payment references, settlement and payout records, booking history needed to resolve disputes, identity-verification audit records required for anti-money-laundering compliance, reports and moderation records, and records required by law or our payment partners.
Financial and booking records are kept for 6 years after the end of the financial year of the transaction. Identity-verification audit records are kept for 6 years after the account is closed. Reports and moderation records are kept for 2 years after the report is resolved. Full retention periods are listed in our Privacy Policy.
5. Need help?
For deletion questions, account access issues, or data requests, contact [email protected].